About Me
With over twenty years of experience in leadership and team management, I am currently transitioning into a cybersecurity role. My background includes extensive experience in customer service, coaching, and regulatory compliance, and I am now focusing on cybersecurity education and awareness.
Work Experience
Customer Success Manager | Wells Fargo Bank | Birmingham, AL | August 2020 - Present
- Led a team of up to 46 bankers to achieve the highest metric balance across the site for English-speaking teams in 2023.
- Championed team compliance with Federal Regulatory Standards and Guidelines.
- Identified knowledge gaps and facilitated site-wide training to address them.
- Online Banking/Mobile Application Cyber Champion for Birmingham site, promoting new technologies and cybersecurity awareness.
Supervisor Team of Experts | T-Mobile USA | Birmingham, AL | 2017 - August 2020
- Managed Profit and Loss for Mobile-Biloxi and West Palm Beach markets with accountability for a team of 40 representatives.
- Drove best-in-class customer experience through staff coaching and development.
- Achieved over 60% market share across three markets.
- Coordinated with global teams to develop process synergies to improve sales and customer experience.
Owner Independent Contractor | Central Alabama Field Services | 2014 - 2017
- Provided debt servicing solutions for various economic institutions in Alabama and the Greater Atlanta GA area.
- Coordinated sales activities and negotiated delivery expectations.
- Represented over 28 institutions in debt solution services.
- Performed field inspections for insurance claims, foreclosure, and bankruptcy proceedings.
Education
Master of Science in Information Technology - New York University (Currently Enrolled)
Bachelor of Science in Information Technology - Colorado Technical University (Jan 2022 - Mar 2024)
Certifications
- CompTIA Security+
- Google Cybersecurity Certificate
Skills
- Team Management
- Operations Management
- Profit and Loss Management
- Python
- NIST Frameworks
- Regulatory Compliance
- Risk Management
Contact Information
Location: Birmingham, AL
Email: Christopher.houston01@gmail.com
LinkedIn: Christopher Houston
Phone: 205-396-5055